User Experience

New: Export Multiple Calls with AI Insights in CSV Format

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📦 Export Multiple Calls with AI Insights – Now Available for PRO Users đź“Š Streamline Your Analysis with Bulk Call Export We’re excited to announce a powerful new tool for Banafo PRO users: the ability to export multiple calls in CSV format, complete with AI-generated insights, categories, and key metadata. Whether you’re managing customer feedback, … Read more

New AI Call Compliance Check Feature Now Available on Banafo

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đź’ˇ What Is the AI Call Compliance Check? We’re excited to introduce the AI Call Compliance Check, a powerful new feature on your Banafo dashboard designed to help you automate call compliance and quality assurance. With this new tool, you can define a custom list of steps that every call should follow. Banafo’s AI engine … Read more

Introducing AI Insights: Automatically Identify Key Details in Conversations

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We’re making it easier than ever to capture important details from your conversations with our new Entities Extraction feature. This AI-powered tool automatically identifies and extracts key information—such as emails, names, company names, addresses, phone numbers, and dates—directly from call transcripts. These Insights are then displayed in the Details section of each Conversation, ensuring quick … Read more

Introducing Tags: Smarter Call Management with AI

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Managing conversations efficiently is key to understanding customer needs and improving team productivity. That’s why we’re introducing Tags, our new AI-powered Conversation Classification feature. Tags automatically apply predefined labels to calls using auto-generated transcripts, making it easier to categorize conversations, track trends, and prioritize actions. To ensure flexibility, Tags can also be customized—allowing businesses to … Read more

Banafo Android app – new version

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The Banafo Android app has a new release version on the Google Play Store. Banafo Transcript and Captions now includes various fixes and improvements, as well as totally brand new features!

The biggest addition to our new feature list is the inclusion of Captions! If you have trouble hearing, or need closed captions – we’ve got you covered.

Captions

There are now closed captions available in the Banafo app for Android, turn on from CC button next to the Record button on Record screen. Captions will begin to appear in the center of the Record screen, a recording must be started. Or use the specifically dedicated Captions tab, read below for more.

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Introducing Privacy Mode in Banafo

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User Privacy is very important for us all, and we take it very seriously in our work by including it in the development pipeline from early on.

That is why we introduce Privacy Mode. This is a new option in the Banafo configuration that can be switched ON from the navigation menu.

Banafo Privacy Mode

This mode will make sure that all your recordings are being deleted after a transcript is generated successfully.

Read more below to find out how to use it and what does it bring to the table.

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Use Banafo to record on iPhone

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How to use Banafo with your iOS device – works on an iPhone and iPad NOTE: This functionality records only your iPhone’s microphone. It cannot and will not record your phone calls, or other calling / meeting apps on your iOS device. Tap STOP once you are done. The audio recording is stored in Conversations … Read more

Welcome to the new design of Banafo: Elevating User Experience for Effortless Recording and Transcripts

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As you set foot on the new design of Banafo Dashboard’s home page, you’ll be greeted with an aesthetically pleasing and intuitive interface. We have taken great care to incorporate user-friendly elements that will make your recording experience a breeze. Let’s dive into the top features that will redefine your journey: Record My Microphone: Say … Read more