📦 Export Multiple Calls with AI Insights – Now Available for PRO Users
📊 Streamline Your Analysis with Bulk Call Export
We’re excited to announce a powerful new tool for Banafo PRO users: the ability to export multiple calls in CSV format, complete with AI-generated insights, categories, and key metadata.
Whether you’re managing customer feedback, tracking support trends, or reporting internally, this feature helps you quickly download the data you need and use it in tools like Excel, Google Sheets, or BI dashboards.
🔍 What Is the “Export Multiple Calls” Feature?
Now available on your Banafo dashboard, this feature lets you:
- 🗂️ Select multiple conversations
- 📥 Download them all at once in CSV format
- 🧠 Include AI insights, like conversation tags (e.g. Feature request, Bug report, Sales opportunity)
- 📈 Analyze trends, frequency, and patterns at scale
It’s perfect for teams who need to turn conversations into structured, usable data for decision-making.
🧠 What’s Included in the CSV Export?
Each exported row provides key information, including:
- 🗣️ Conversation title & timestamp
- 🧑 Speaker tags
- 📎 AI-generated labels (e.g. topic classification)
- 📋 Summary text
- 🏷️ Custom categories (e.g. “Bug report”, “Feature request”)
- 🔗 Call ID for cross-referencing
This makes it ideal for reporting, CRM tagging, performance reviews, or feeding into analytics tools.
🧩 Use Cases for Call CSV Export
- Product Managers: Track how many customers requested a specific feature
- Support Teams: Review common bug report trends
- Sales Leaders: Filter and analyze lead-related conversations
- QA/Compliance: Audit conversations by type or resolution code
No more copy-pasting transcripts or reviewing calls one-by-one—just filter, export, and analyze.
📌 PRO Feature Only
This feature is available exclusively to Banafo PRO users.
✅ How to Export Calls
- Log into your Banafo dashboard
- Use filters to find the calls you want (e.g. label = Feature request)
- Select the conversations
- Click “Export to CSV”
- Open the file in your spreadsheet or BI tool of choice
That’s it—your data is ready to go.
🧪 Coming Soon: More Export Formats
We’re already working on additional export options (like JSON and PDF), so you can tailor reports to your workflow. Stay tuned!
🔁 Get Started Today
The Export Multiple Calls with AI Insights feature is live now on banafo.com. PRO users can start exporting today to get deeper visibility into their conversation data.