Managing conversations efficiently is key to understanding customer needs and improving team productivity. That’s why we’re introducing Tags, our new AI-powered Conversation Classification feature. Tags automatically apply predefined labels to calls using auto-generated transcripts, making it easier to categorize conversations, track trends, and prioritize actions.
To ensure flexibility, Tags can also be customized—allowing businesses to add their own labels based on specific needs. Whether it’s tagging support requests, sales inquiries, or escalations, this feature helps teams stay organized and retrieve important conversations effortlessly. With Tags, our AI assistant makes call management smarter, so you can focus on delivering exceptional customer experiences.